Contact Us

More than 100,000 first responders around the world – from 155 DoD bases to small volunteer departments – have utilized our easy-to-use, integrated fire & EMS solution.

Get Support

If you encounter problems with your Emergency Reporting account or services, our support team is available during normal business hours; Monday through Friday from 8:00 AM to 5:00 PM (Pacific Standard Time). You can contact them at or by calling them toll-free at 1 (866) 773-7678 or our direct line for international calls – 1 (360) 647-6003.


Price Estimate

Interested in Emergency Reporting products? Contact our Sales Team at and a representative in your region will provide you with a quote based on your department’s information.

Executive Contact

You can reach our Executive Director, Ed O’Neill at 1 (866) 773-7678 x 134.

Billing Inquiries

Our finance department is available to help with any billing questions at or by phone at 1 (866) 773-7678 x 113. You can also learn about how to pay your bill in this article.

Anything Else?

If none of the above fits the bill, that’s ok! You can always email for any other questions you have for us and we will direct you to the right person.

Our Address

Emergency Reporting
851 Coho Way, Suite 301
Bellingham, WA 98225