For ER customers using the Rover System from Spotted Dog Technologies, the mobile platform now offers a way to capture apparatus times when the apparatus data in not available from the CAD. Prior to this update, Rover was only able to push data as it was received from the CAD. Now, if the agency sets the apparatus as a “user” in Rover, the system can capture various times for the apparatus. The time DISPATCHED is captured when Rover receives the alert from the CAD. The Enroute time is initiated when the driver presses “Responding” on a device in the cab, and the Arrived time is logged automatically when the apparatus is detected as On Scene or through a manual override (a long press of the responding button.)
In addition, by capturing the status of the apparatus, Rover provides departments with the opportunity to send alerts based on the equipment’s transition from one state to another, i.e.”Send a message to Chief when Engine 1 has arrived on scene.”
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See more information about the ER and Spotted Dog integration here.