Support when you need it

Customer Support

At Emergency Reporting, our Support team is top of the line. We provide best in class customer support using an Information Technology Infrastructure Library (ITIL)-based help desk.

As you assess the value Emergency Reporting can bring to your agency, it’s important to consider how our Customer Support team will add to your investment.


The members of our Support team bring a variety of training, technical, military and emergency services experience to your agency.


Our team is in house, working alongside the founders, sales teams and technical staff giving you access to the entire efforts of our organization.


Our basic support commitment is a FREE service to your organization. Need custom or after hours work? No problem, our team will develop cost effective solutions that meet your objectives.

Support Commitment

Real people providing relevant support and effective solutions with a personal touch.