Support

Request Support

For ongoing assistance with:

• “Fine-tuning” adjustments to your initial setup
• Changing global settings to match changes at your agency
• Updating export configurations
• Learning how different parts of the system work
• Answering a variety of other questions

If you run into something that doesn’t work like you think it should, our Support team will fix it for you if they can, or they will verify the issue and alert the programmers on your behalf so they can look into a more detailed solution.

Ongoing Support

Once you’ve taken off on your own and started collecting data and generating exports and reports, you can contact Support staff by clicking the Support link in the upper right corner of any system screen.

When the Support Center page appears, you will find a number of options from which to choose. Clicking on any of the links will take you to an informational PDF document, another web page, or a simple form that you can fill out and submit directly to our staff.